Frequently Asked Questions
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Yes, we do charge for delivery. The cost depends entirely on the zip code of the event location. Please keep in mind that for locations that are farther away or outside our standard delivery range, the delivery fee may be higher to cover the additional distance and travel time
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We deliver throughout Houston and most surrounding cities. If you’re located outside our standard delivery zone, just let us know the exact area of delivery. We review long-distance requests on a case-by-case basis and will let you know if we can accommodate you!
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Yes, we require a 20% deposit to secure your order. This reserves your order and allows us to guarantee our availability for your special day!
The remaining balance is made upon completion of delivery.
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Yes, your deposit is refundable if you let us know at least 12 days prior to your event. If you cancel within the 12 day window, the deposit cannot be refunded, but will be held as credit for you to use on any event within 60 days from your original date.
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Yes, we deliver on the event day, usually early morning to around noon. We use the start time of the event that you provide at booking to make sure we set up hours before your event starts.
We reach out a couple of days before your event, when our delivery routes are locked in, to provide you with an approximate time of arrival.
*Occasionally, we may offer to deliver the day before your event if it aligns with our schedule, but we will always clear this with you first!
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You can secure your order by sending your 20% deposit through Zelle or Cash App.
For the remaining balance, we accept Cash, Zelle or Cash App upon completion of delivery.
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Honest and straightforward prices. We're here to guide the process of booking your equipment and help you out to make your event less stressful.